Refund policy
Digital Products
Due to the nature of digital content, all sales of digital files and STL downloads are final. Once a download link has been generated or the files have been added to your library, we cannot offer a refund.
- If you encounter a technical issue with a file (e.g. a corrupted mesh), please contact support. We will provide a repaired version or technical assistance to ensure you can print the model successfully.
Physical 3D Prints
Physical items are eligible for a return within 14 days of delivery, provided they are in their original, unassembled, and unpainted condition.
- Restocking Fee: A 20% restocking fee (based on the item’s sale price) will be deducted from your return to cover the labour and materials used in the "print-to-order" process.
- Shipping: The customer is responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
- Damaged Items: If your print arrives broken due to shipping, please contact us within 72 hours with photos of the damage for a free replacement.
Crowdfunding Projects
Our crowdfunding campaigns (tier pledge-style) follow a specific timeline:
- During the Campaign: You may cancel your pledge or request a refund at any time before the campaign period ends and the project is fully backed.
- After the Campaign Ends: Once a campaign is successfully completed and funds are processed, no refunds will be issued.